CRM Solution: Solved a problem in effectively managing sales leads and customers. Researched CRM software alternatives, negotiated the package, facilitated the installation process, and supported team training.
Executive Search: Conducted successful job searches for Sales Vice Presidents, Operations Vice Presidents, HR Directors, key managers, and sales executives--all at almost one-third the cost of traditional search firms.
Efficient Operations: Completely revamped a service repair facility and warehouse to increase productivity, create a safe working environment, and decrease operating costs.
Fleet Operations: After reviewing management practices for a large fleet of service vehicles, found cost-reduction measures to better manage new purchases, on-going maintenance, gasoline purchases, and insurance.
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Call Center Reorg: Evaluated processes and technology supporting customer needs. Rewrote phone scripts, instituted better process sequences, and developed more efficient organizational structure to increase customer satisfaction while controling and decreasing costs.
Training Manuals: Reviewed scattered documentation nationwide and created first company-wide, comprehensive training materials for line workers, management executives, and the sales team. Supported manuals with national training center to insure consistency.
Mentoring: Family-owned business needed to develop next generation of leaders. Established program of specialty assignments to groom young manager to grow in more complex situations, and monitored progress and growth.
Change Management: Developed and instituted comprehensive organizational changes, including structure, job descriptions, compensation levels, review program, and career ladders.
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