John Mengelson Professional Accomplishments Strategic Leadership Created 2000-person in-house national maintenance organization Reduced costs and increased customer service Created in-store merchandise repair team that saved $54 mil Recognized with "Chairman's Team Award" in 1997 Savings added 5 cents to stock value Created team trained in Ethernet wire installation to save $11 mil Created low-voltage electronics repair depot to save $8 mil Handled over 125 POS and other electronic devices Developed innovative non-hazardous waste hauling program Decreased costs over 50% in 12 years despite growing store count Substantially increased cardboard recycling to over 40,000 tons Created first ever hanger recycling program Created team to handle phone maintenance and repairs Saved over $5 mil with cancelled service agreements Recognized with "Chairman's Team Award" in 2000 Recognized for leadership in Vendor Diversity in 2001 10.3% contract value awarded vs corporate 1.57% Developed first application to track company wide maintenance needs Real-time work request system Generated and tracked all preventative maintenance tasks Compiled database of equipment Spearheaded redesign of housekeeping program to save $4.5 mil Enhanced program with no-buff finish to remove another 7.5% of cost Created department-wide Customer Satisfaction measurement program All external providers ranked against each other Executed over 100 strategic maintenance programs company-wide Key member of various corporate Strategic Steering Committees Home Office (corporate) Productivity Initiative Store Construction Expense Reduction Committee Centralized Procurement Development Committee Increased efficiency at 2 call centers that handled over 60 mil calls annually Span of Control Coordinated activities of 2,000-person field maintenance team 51 District Managers, 19 corporate managers and support staff 425 skilled maintenance technicians 1,200 preventative maintenance technicians 400 facilities associates Responsible for over 188 million gross SF and 4,000 buildings nationally Over 10 different business from big-box to off-mall Set policy and budgets for $1 billion in expense and capital spending Responsible for all "Dark, Dirty, Broken" facilities maintenance issues Utilized in-house team and national vendor support Continued process improvements kept expense budgets static Capital replacement projects: HVAC, roof and escalator replacements Parking lot resurfacing Exterior and interior structural corrections Door, equipment, and systems upgrades Expense accounts: All utilities (demand and consumption) General building maintenance Housekeeping/janitorial Phone systems POS equipment repair Maintenance payroll Merchandise assembly and repair Career History John G. Mengelson, Inc.  (Your Business Solutions Group) Owner, Jan 2003 to present Focused on People, Process, and Technology Small and mid-sized service businesses and retailers Sears, Roebuck and Co. Director, Facilities Services  (1992 to Jan 2003) Senior Staff Assistant, National Operations  (1990 to 1992) Designed and implemented national centralized signing program Speific to each of 850 stores Instututed perforated cardstock program Designed and implemented high efficiency new store modules Used for new store construction Included store office and warehouse modules Redesigned warehouse fixtures (led to enhancements being patented by source) Manager, Facilities Planning/Visual Merchandising  (1988 to 1990) Directed merchandise presentation and activities regionally Supported 128 stores for remodels and daily operations Included regional sign shops, real estate coordination, asset management Constructed regional Video Conferenceing Center Assorted store assignments  (1971 to 1988) Manager, Group Visual merchandising Manager, Visual Merchandising/Cluster Advertising Manager, National Trainee Huntsville Board of Education Classroom Educator  (1969 to 1971) National Award for Outstanding Teacher of the Year Education University of Alabama, Huntsville, AL  (1970 to 1971) Graduate Studies in Education Athens State University, Athens, AL (1965 to 1969) Bachelor of Science and Education (BSED) Publications, Speeches, Workshops 2005 "The Answer is in the Forest"  Datastreams Systems, keynote address "Best Practices in Facilities Management"  PRSM, workshop "Distribucion Actualidad"  Spain's Retail Industry Conference, inaugrial keynote address "How to Communicate to Upper Management in your Company"  SPECS, workshop "Advance Project Budgeting"  Retail Construction Expo, workshop "Maintaining POS Equipment"  Global POS Summit (Chain Store Age), workshop, 2004 "Measured Customer Satisfaction"  SPECS, workshop "How to Communicate"  SPECS, workshop "Dynamic Best practices Workshop"  PRSM, workshop "Sixty Seconds to Sell Schindler"  Schindler elevator, keynote address "Great Deal Makers"  Nilfisk/Advance, keynote address 2003 "Talking Trash"  SPECS, workshop "Measured Customer Satisfaction"  PRSM, workshop "Dynamic Best practices"  PRSM, workshop "Applying Technology in the Design of your Performance Measurement System to Improve Customer Satisfaction"  IQPC Canada, workshop "How to Develop Effective Performance Indicators for Facilities Management Contracts"  IQPC Canada, workshop "Sixty Seconds to Sell Schindler Corporation"  Schindler Elevator, keynote address "Vendor Reporting to Keep Our Boss Content"  PRSM, workshop 2002 "Recycling is key to Waste Management at Sears"  Chain Store Age, article "Smooth Operations"  Chain Store Age, article 2001 "Waste Not Want Not"  Chain Store Age, article "Telephone Repair Equals Big Cost Savings"  Sears Spotlight, article "Sears Renews Long-Term Relationship with WM"  Waste Management, article "Getting Housekeeping in Order"  Chain Store Age, article 2000 "Read My Bill, Energy Users Tell All"  Public Utilities Fortnightly, article "Revamping Re-Lamping"  PRSM, workshop "District Managers Win Big"  Sears Associate, article "Sears Recognizes Schindler for Outstanding Performance"  News Release "Managing the Physical Property"  Chain Store Age, article "Always on the Hunt to Improve Things"  Sears Update On-Line, article 1999 "Sears' One-Stop Shop for Maintenance"  PRSM, workshop 1997 "Retailers Reduce Waste with Hanger Recycling"  Chain Store Age, article "Strategic Memo"  E-Source (Utilities Think Tank), article "Knowledge is Power"  Chain Store Age, article 1996 "Green Jobs and Markets"  Newsweek ALP Action, article Contact us today at: 813-634-5370 or by email: interested@johngmengelson.com